Refunds and Returns Policy
At “Built By Plants,” we are committed to providing our customers with the best online experience and valuable content to support their vegan nutrition journey. We understand that sometimes situations arise where you might need to request a refund or return. Please read our Refunds and Returns Policy carefully to understand how we handle such requests.
Refunds Policy:
- Digital Nature of Content: Since our website offers online memberships for access to digital content, including recipes, guides, and educational materials, all sales are considered final once the purchase is completed and the content is accessed.
- Quality Assurance: We take great care to ensure the accuracy and quality of our content. If you encounter any issues or discrepancies, please contact our customer support team at [customer support email] within 7 days of your purchase. We will make every effort to resolve the issue promptly.
- Technical Difficulties: In the event that you experience technical difficulties that prevent you from accessing the content you purchased, please reach out to our customer support team. We will work with you to troubleshoot the issue and ensure you receive the content you paid for.
Returns Policy:
- Non-Returnable Items: Due to the digital nature of our content, we do not accept returns for online memberships or any downloadable materials.
- Exceptions: If you believe there has been a technical error in processing your purchase or if you have been charged incorrectly, please contact our customer support team within 14 days of your purchase. We will investigate the matter and, if necessary, issue a refund or correct the error.
Contact Information:
If you have any questions or concerns regarding our Refunds and Returns Policy, please don’t hesitate me:
Email: [email protected]
Phone: 0439 529 220
Note:
This policy is subject to change without prior notice. It’s your responsibility to review our Refunds and Returns Policy periodically for any updates.
We appreciate your understanding of our policy as it helps us maintain the quality of our offerings and improve your experience with “Built By Plants.” Thank you for choosing us to be a part of your vegan nutrition journey.
